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Saturday, May 27, 2017

Lytec Frequently Asked Questions


Q: Should I upgrade to the most current version of my software?
Q: My provider ID is incorrect or is not printing on my HCFA form?
Q: My paper HCFA forms are printing correctly but the same claims are being rejected when I submit them electronically.
Q: My procedure codes are not printing on my HCFA form.
Q: How often should I backup my data files?
Q: What can I do if patients are not transferring from Lytec to Medinotes?

Q: Should I upgrade to the most current version of my software

A: In general, staying current with software that you are using to run your practice is probably a smart idea for several reasons: 1) Upgrades include features that you, the users, have been requesting. These features are usually ones that help you to work more efficiently or display data in the form of new types of reports; 2) Upgrades may also include features that are required to process your claims; 3)Older versions of Lytec are not easily supported, if at all; 4)The pricing structure toward upgrades is geared to make it more affordable to those offices that stay current. The longer you wait, the more expensive it becomes to upgrade
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Q: My provider ID is incorrect or is not printing on my HCFA form

A: Make sure that you have properly referenced the provider ID in the insurance company list file. Select LISTS/INSURANCE COMPANIES/IDENTIFICATION and either input or select the reference number to the correct provider ID.
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Q: My paper HCFA forms are printing correctly but the same claims are being rejected when I submit electronically

A: The claim format you choose for printing claims on paper is not the same format that is used to transmit claims electronically. The fact that you see a particular item being printed on a claim form does not mean that it is also being transmitted correctly or at all. Most likely an adjustment to your electronic format is required. If you need a copy of the electronic format click here.
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Q: My procedure codes are not printing on my HCFA form

A: This is almost always a result of not having entered the CPT Code in the transaction code list file. Select LIST/TRANSACTION CODES/FEE SCHEDULES and input the correct code in the CPT Code column. If you are using Lytec 2005, check the code that is used on the Default tab.
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Q: How often should I backup my data files?

A: How much do you want to retype? If your last good backup is a month old, then you will need to reenter a month's worth of work. Ideally you should have a backup for each day of the week. This allows you to go back several days in the event that a couple of days go by before you discover the problem. When you restore to your last good backup, you will need to reenter whatever you have done since that date.[This is the answer to the question.]
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